CUSTOMER SERVICE

We offer free express worldwide shipping on all orders over $300. For orders under $300, we offer the following the delivery options:

Please note the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at online@leemathews.com.au.

We aim to dispatch all orders within 1 business day however, if stock for your order needs to transferred from one of our stores please allow additional handling time. During sale and promotion periods there may be an additional processing time of up to 3 business days. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.

DUTIES AND TAXES

All international shipments are sent DDP (Delivery Duties Paid), which means there are no surprises with additional duties and taxes when your order arrives in your country.

Duties and taxes are calculated based on the items you are purchasing and the order destination, and include the Sales Tax applied by your country for purchases from Australia, and any duties incurred for processing by your country. These duties and taxes are then added to your order at checkout in addition to shipping, and by pre-paying at the time of purchase you will not encounter any further fees on delivery.

Please note that Lee Mathews does not refund duties, taxes or shipping for returned items.